Escalate without stopping the lane.

Manager Approvals

Over-threshold actions route to a manager in the portal in real time, and the cashier keeps moving. Every approval carries the reason that triggered it.

What you get

Real-time push

Requests reach the portal Approvals page over a live connection, not a refresh.

Auto-expire

An unanswered request expires on its own instead of hanging open forever.

In-terminal PIN override

A manager standing at the lane can approve on the spot instead.

Reason pills

A portal-managed reason set plus optional free text captures why, every time.

Non-blocking defaults

Decisions the cashier should not be making get a default and async manager review.

On the record

Approvals, overrides, and the reasons behind them land in the change log.

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